Temporal Closure of Shipping and Customer Service for New Year holiday

 Thank you so much for your continuous support of Shizendo Online Store. We are sorry, but we cannot ship orders or respond to inquiries during the New Year holiday.

Please be aware of the dates of closure noted below in advance. We apologize for any inconvenience this may cause and sincerely appreciate your continuous understanding and cooperation. 

Period of Closure:
2024/Dec/28th (Sat) ~2025/Jan/5th(Sun)

About shipping::
Last shipping day: 2024/Dec/27th (Fri) before 9:00 AM
Shipping restart date: 2025/Jan/6th (Mon)

Any orders confirmed before 9:00 AM on Dec 27th (Fri) (JST) will be shipped on the same day. Orders confirmed after 9:00 AM on Dec 27th (Fri) will be shipped starting from Jan 6th (Mon) onward.

*Depending on the situation of the transportation and delivery agency, the shipment after the closure might be slow. Please place orders in advance if you are in a hurry. *Once your order is shipped, you would receive an email saying "Your order has been shipped." Please refer to the delivery status from the link in the email. 

About the Customer Centre: 

The last operation before the closure: 2024/Dec/27th (Fri) by 12:00 PM (JST)

The date to restart: 2025/Jan/6th (Mon) from 9:00 AM (JST)

We will restart responding to the inquiries we received during the closure period on 2025/Jan/6th(Mon). 

*Frequently Asked Questions might solve your questions. 

We sincerely apologize for the inconvenience this may cause and appreciate your understanding. Please feel free to contact us at any time if you have any concerns.