A Your devices’ security system may block the email from us. Please check your security settings and make sure you could receive the email from @horikin.co.jp.

ASince our products are materials, we are generally unable to offer gift wrap.

AWe do not issue a receipt for credit card payment. Please keep the bills issued by your card company as your receipt.

A We will ship your order within two business days if we have the items in stock.
Regarding the arrival date, it would take
◉For customers in Japan;
- When home-delivered: 1-2 days
- When shipped through posting service (Yu-packet): 1-3 days
◉For customers overseas;
- 3-7 days.

A Yes. We will notify you by email when we ship your parcel, and you can click on your tracking number to view its status.

AA. For domestic shipping, we use home-delivery services and Yu-packet. Depending on the price of your order, we may switch the Yu- packet to home-delivery, having you bear the postage fees of 360 JPY. Please check the delivery method and expected arrival date with the “Your Order is Shipped” email.

ADepending on where the products are shipped from (the factory or the retail store), your order may arrive separately. We apologize for the inconvenience this may cause.

AWe are very sorry, we are unable to offer options for the arrival date due to the function of the systems.

AYour order is charged on the day you make the order. If you are on an island or abroad and it takes a few days for the parcel to arrive, your payment might be charged before it gets to you.

AIn case there is a change in the price, the differences will be calculated and cancelled out later. Please do not worry.

AFor shipment overseas, the consumption tax will not be charged.
10% (8% for food) is exempted at the time of settlement.

AIf you would like to request a certificate of origin, please contact
https://info-shizendou.com/en us before purchasing.

ACustoms Duty is the tax charged with the imported goods and is generally charged to the customers of the imported goods. Value-Added Tax is usually charged in the country where the goods are consumed.

AIt depends on the countries. Please refer to the HS code of the items you purchased and check with your local Customs Duty office.

AThe delivery agents would pay the duty on behalf of you. Please directly pay them back when the parcel has arrived.

A In case there were damages or flaws on the items you purchased, or the different items arrived, we offer return and replacement. Please read through our Returns Policy and contact us through the Returns Form. We are unable to offer returns and replacements for your personal matter.
RETURN FORM

AAlthough we try our best to minimize the gaps between the images and the actual product, your screen conditions may affect the images that reach you. In such a case, we are unable to offer returns. We appreciate your understanding in advance.

A Generally, we do not accept cancel or change after the order, however, if the items are not shipped yet, you may cancel your order through the Returns Policy.
RETURN FORM

ASince Customs Duty is charged in your own country, please order the refund by yourself. Please contact your local Customs Duty Office.

AWe will bear the Customs Duty of the replacement items at the time of shipping if the replacement arose with our flaws.

AIf you need to try out the actual product, please purchase the minimum quantity of the product (eg. 0.1g/ 1 piece).

A We may be able to change the standards as you request. Please contact us when you order.
*The size of metallic leaves cannot be changed.

A Please take the photos of damaged parts and contact us through the Return Inquiry Form. Please be notified that metallic leaves are very fragile. We will have to consider if the damages to yours are subject to the replacement. As soon as we regard it is, we will send you the replacement.
RETURN FORM

A The components of edible platinum and silver leaves are the same as for-crafts leaves, however, the edible ones have gone through the hygiene and contaminant checking process.

A The components of the edible and for-crafts gold leaves are both 24K, 99.99% of gold, however, the edible ones have gone through the hygiene and contaminant checking process.

A Yes we do. If you are seeking other framed leaves, please contact us through Contact.
CONTACNT FORM

AYes, we have most of our products at our physical store. Please stop by if you are around.

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