・Cancelling of a completed order
Shizendo shall not accept the cancel request of a completed order for customers’ personal matter (wrong order etc.). However, if it is urgent, please contact us through the Return Inquiry Form as soon as possible. We may accept your request if your order has not been shipped yet.

・Adding items to a completed order
Due to the website’s system, Shizendo is unable to accept additional items to your completed order. Please either cancel the completed order and order altogether once again or make a separate order. We may be able to pack your orders altogether if your initial order was not shipped yet. ※About cooling-off: For customer in Japan
Online shopping is not subject to the cooling off system.

・Credit Cards
- VISA
- MASTER
- JCB
- American Express

・Google Pay

・Apple Pay

Customs Duty

- Customs duty is imposed on the designated products purchased abroad. Value-added tax (VAT) is usually imposed in the country where the product and service are consumed. Customs duty and other taxes vary between countries. Please check the website of your country’s custom referring to the HS code (specified on the product’s webpage and standard tub).

- The delivery agent will have your items go through the customs on behalf of you. Please directly pay the tax and custom duty to the delivery agent.

Shipping fees

The shipping fees or product range are specially set for Shizendo online store. Some of them may vary from those offered at our physical store or when contacted by phone.

・Customers in Honshu, Shikoku, Kyushu area

- When the total price of an order (tax include) is
・More than 11,000JPY: Free
・Less than 11,000JPY: 770 JPY (tax included)

- When the total purchased items are less than 100g in weight, 3 cm in thickness and A4 in size: 360 JPY (tax included)

- If the item is labelled with “directly sent from the factory,” additional fees of 1100 JPY (tax included) is added.

- Please directly contact us when total weight of your order exceeds 10kg.

・Customers in Okinawa, Hokkaido, and remote islands

- When the total price of an order (tax include) is

・More than 33,000JPY: Free

・Less than 33,000JPY: 1760 JPY (tax included)

- When the total purchased items are less than100g, 3 cm in thickness and A4 in size: 360 JPY (tax included)

- If the item is labelled with “directly sent from the factory,” additional fees of 2200 JPY (tax included) is added.

- Please directly contact us when total weight of your order exceeds 10kg.

- Please make sure you select shipping method for “Okinawa, Hokkaido and remote islands.” If you select normal shipping procedure, we have to ask to cancel your order for once.

Shizendo choses either Sagawa Express or Japan Post for shipping.

- If the parcel is under the size of 360 JPY shipment, your parcel is sent through Japan Post service and it will be delivered to your post.

- If it is sent through Sagawa Express, it will be delivered to your door. Please make sure you will be at home when it is delivered.

- Please refer to the email “Shipping update for order #0000” for more details.

- For customers in Okinawa, Hokkaido, and remote islands, metallic powders and liquid will be shipped by ship, which takes a week to ten days.

- In case the parcel is sent pack due to the absence of receiver or unknown address:

※In case the receiver is absence or address is unknow, the parcel is kept by the agency for a while (please refer to the table below) and sent back to Shizendo. The order will be regarded as cancelled. In that case, the customer will be charged with the round shipping fees and 4 % of card’s transaction fees. We appreciate your understanding in advance.

Period for keeping the unaccepted parcel